Lesson Summary

You have to hire the right person, not just a body to fill the seat. You will have to deal with all that comes with the “wrong person.” It is better not to hire at all, than hire a problem. Remember, “You can train a nice person to become skilled, but you can’t train a skilled person to become nice.”

Make sure you truly need to hire a new employee. Don’t just hire for hiring’s sake. You don’t want to lose the opening, however, you also do not want to be overstaffed. Make the right decision.

Create a relevant job description and always keep it up to date. Focus on the most important job skills first, and then add the desired qualifications.

For a successful interview, have a good list of questions to ask and points you want to discuss based off of their resume. Look for aptitude and attitude, as they are the most important qualities. Provide a professional, yet friendly atmosphere to put the applicant at ease. Make sure you know what questions you cannot ask during the interview process.

Check their references and employment history before making a decision

Set the rate of pay as competitive as possible.

Set the right tone by making the on-boarding process a positive one.

Always look at ways to retain your employees. Motivating, recognizing and rewarding are very good ways to keep your best employees, but there are also incentives like tuition reimbursement, longer vacation time, and bonus plans to keep them around for the long run.

LESSON 4 - HOW TO HIRE & RETAIN THE RIGHT PEOPLE

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